Effective Date: 18 November 2025
Last Updated: 18 November 2025

1. Introduction

Welcome to Kingoya (“we”, “us”, or “our”). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website at https://kingoya.ag or interact with us through our quotation, sales, and after-sales services.
This Policy complies with:

Malaysia’s Personal Data Protection Act (PDPA 2010)
European Union’s General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA)
Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)

By using our website or providing personal information, you consent to the practices described in this Policy.

2. Information We Collect

We may collect and process the following types of personal information:

a. Information you provide directly

Name, company name, job title
Contact information (email, phone, address)
Billing or shipping address
Details provided through quotation requests, inquiries, or support tickets
Feedback or survey responses

b. Automatically collected information
When you visit our website, we may collect:

Device and browser details
IP address and approximate location
Website usage data (pages visited, time spent, clicks)
Cookies and similar tracking technologies

c. Information from third parties
We may receive information from:

Authorized distributors or service partners
Analytics or advertising service providers (aggregated and anonymized)

3. Purpose of Collection and Use

We use your personal information for the following purposes:

To process quotations, orders, and deliveries
To provide customer support and after-sales service
To improve our products, services, and website experience
To send operational, promotional, or informational updates (only with consent)
To comply with legal, tax, and regulatory obligations

We will only process personal data for legitimate business purposes and within the scope of your consent.

4. Legal Basis for Processing (GDPR Compliance)

Under GDPR, we rely on the following lawful bases for processing your personal data:

Contract performance: To fulfill orders or quotations you request.
Consent: When you opt-in to receive marketing communications.
Legal obligation: To comply with applicable laws and regulations.
Legitimate interest: To maintain and improve our website, products, and customer service.

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and analyze traffic patterns.
You can manage or disable cookies via your browser settings. However, disabling cookies may limit certain website functions.

6. Data Sharing and Disclosure

We may share your information with:

Authorized Kingoya distributors and service partners to fulfill your orders
Third-party service providers (e.g., hosting, analytics, payment, logistics) under confidentiality agreements
Legal authorities when required by law or to protect our legal rights

We do not sell your personal data.

7. International Data Transfers

As a Malaysia-based company serving international customers, your information may be transferred to and processed in other countries.
We ensure appropriate safeguards (e.g., contractual clauses or equivalent mechanisms) are in place for international transfers consistent with GDPR and PIPEDA.

8. Data Retention

We retain personal data only as long as necessary for the purposes described above or as required by law (e.g., accounting, warranty, or audit requirements). When data is no longer needed, it will be securely deleted or anonymized.

9. Data Security

We implement administrative, technical, and physical safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction.
However, no electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access: Request a copy of your personal data we hold.
Correction: Request correction of inaccurate or incomplete data.
Deletion (“Right to be Forgotten”): Request deletion of your personal information.
Restriction: Request limitation on how we process your data.
Portability: Request a copy of your data in a portable format.
Withdraw consent: Opt out of marketing communications at any time.
Non-discrimination (CCPA): We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, contact us using the details below.

11. Children’s Privacy

Our website and services are not directed at children under 16. We do not knowingly collect personal data from minors. If you believe a child has provided us data, please contact us for deletion.

12. Links to Other Websites

Our site may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their policies before providing personal information.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The revised version will be posted on our website with an updated “Last Updated” date.

14. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or how we handle your data, please contact us at:
Phone: +603-7845 0187

Mailing Address:
Kingoya Enterprise Sdn. Bhd.
43, Jalan Bulan U5/166,
Bandar Pinggiran Subang 2,
Seksyen U5,
40150 Shah Alam, Selangor,
Malaysia

Operating Hours: Monday – Friday, 9:00 AM – 5:30 PM (MYT)